Executive Briefings

Lawson Offers Customer-Service App for Heavy-Equipment Dealers

Lawson Software has made available Lawson for Equipment Service Management and Rental. The new package of business applications is designed to help dealers and renters of heavy equipment to boost customer service and profitability through better management of their assets. They can manage equipment from initial sale through its initial life and on to disposal, Lawson said. The tool supports integration across a dealer's global supply chain, and links back to the equipment manufacturers. It also helps to improve integration across the dealer's internal sales, finance, service, warranty and rental departments, the vendor said. Dealers can schedule future service requirements based on the maintenance programs of their customers' equipment currently in the field. In the process, Lawson said, they can better predict future parts and labor demands. They can do a better job of managing after-sales service by ensuring the availability of the right parts, tools and service engineers. Rental companies can use the product to manage equipment availability, allocation, delivery and returns. They can proactively schedule equipment maintenance to reduce the time between rentals and maximize the use of existing equipment. Rental companies can measure their profitability against performance goals by automatically tracking equipment-usage rates and supporting equipment-downtime analysis, Lawson said.
Lawson Software

Lawson Software has made available Lawson for Equipment Service Management and Rental. The new package of business applications is designed to help dealers and renters of heavy equipment to boost customer service and profitability through better management of their assets. They can manage equipment from initial sale through its initial life and on to disposal, Lawson said. The tool supports integration across a dealer's global supply chain, and links back to the equipment manufacturers. It also helps to improve integration across the dealer's internal sales, finance, service, warranty and rental departments, the vendor said. Dealers can schedule future service requirements based on the maintenance programs of their customers' equipment currently in the field. In the process, Lawson said, they can better predict future parts and labor demands. They can do a better job of managing after-sales service by ensuring the availability of the right parts, tools and service engineers. Rental companies can use the product to manage equipment availability, allocation, delivery and returns. They can proactively schedule equipment maintenance to reduce the time between rentals and maximize the use of existing equipment. Rental companies can measure their profitability against performance goals by automatically tracking equipment-usage rates and supporting equipment-downtime analysis, Lawson said.
Lawson Software