Executive Briefings

What Do Customers Want From Home Delivery?
What Do Customers Want From Home Delivery?

Ever-rising customer-service expectations are roiling the home-delivery business. Chris Sullens, chief executive officer with Marathon Data Systems, talks about what customers want today, and how service providers are working to shrink the time between order and delivery. [Run Time (Min.): 11:23]

Ever-rising customer-service expectations are roiling the home-delivery business. Chris Sullens, chief executive officer with Marathon Data Systems, talks about what customers want today, and how service providers are working to shrink the time between order and delivery. [Run Time (Min.): 11:23]

What Do Customers Want From Home Delivery?