If you're asked whether continuous improvement is possible without technology change, tell people that CI is about making changes to business processes, not necessarily technology. Without a doubt, technology change is often an enabler that allows CI to occur, but it is not a prerequisite since it is often working on different aspects of the business. We tend to think of technology change in relation to things like information systems, new product developments and refinements or radical new production processes, while CI is focused more on changes to our business processes.
It doesn't matter if you work in a manufacturing or service business; we all work with processes that are specific to our area of the business, and this is precisely the appropriate place to employ CI tools and techniques.
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