Whitepapers

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  Ryder – Focusing on the Customer Experience in a Universe of Omni-Channel Fulfillment

  Rising consumer expectations in the “now economy” are forcing supply chain managers to develop new omni-channel fulfillment strategies that are focused on the consumer experience. It’s now typical to need an e-fulfillment network that can access the majority of the US for two-day or faster delivery options. Retailers also increasingly offer additional services such as real-time order tracking and over-the-threshold delivery with installation. The growth of online consumer purchases has brought a corresponding increase in returns. Each of these demands presents its own challenge.

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  Too Important to Fail

  Crystal Lee is at a point of her professional career to look back at what she has learned. In a new white paper, she assesses why some improvement initiatives produce sustainable results – and why others fail.

  Crystal writes about what needs to be in place to ensure success. Learn from Crystal’s experiences:

  *           Questions to ask to determine the organization’s readiness for the initiative.
  *           How to establish an escalation process that makes for raising issues to senior leadership.
  *           How create multi-year glide paths to help sustain results and turn improvement projects into legacies for the business.

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  It Takes an Enterprise to Control Parcel Spending

  In the eCommerce world of “my supply chain vs. your supply chain,” shipping is now an enterprise-level activity. With parcel spend growing at almost 10X the rate of other freight modes, the need to manage it has never been greater.  Making things tougher for shippers is that parcel is the “Wild West” sector of the transportation industry.  There are no rules, and there are no standards.

  Download this eBook to learn how the latest generation of parcel transportation management systems (ParcelTMS) provide shippers with all the enterprise controls to optimize cost-effective decisions without compromising sky-high customer delivery expectations.

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  Overcome the eCommerce Free Shipping Effect While Keeping Your Customers and Margins

  The average shipping and fulfillment costs for an eCommerce order is $10 and much higher in many cases. Yet today’s customers want fast and for free delivery. In fact, 68% of online shoppers expect free shipping even on purchases of less than $50 and 47% say they abandon their cart if shipping isn’t free.

  While e-tail leaders can absorb losses from shipping free, most need to work harder to keep customers happy while protecting their profits.

  Learn the tips and tricks for pulling this off in the eBook “Overcome the eCommerce Free Shipping Effect While Keeping Your Customers and Margins.”