Successful Technology Integration With 3PL Providers | SupplyChainBrain

Successful Technology Integration With 3PL Providers

Gregory A. Knott, Vice President - IT, Supply Chain Services, Ryder System

June 10, 2013

The head of IT for a major third-party logistics provider discusses issues surrounding technology integration between third parties and customers, offering useful advice to outsourcing partners on both sides of a contract. [Run Time (Min.): 8:23]

Related Content

Related Videos

Featured Product

Photo: iStock/Anastasiia Yanishevska

How a Leading U.S. Floral Distribution Company Reduced Warehouse Labor Costs by 45% with RFID

Recycled Tagging Fasteners: Small Changes Make a Big Impact

Mobile geolocation service for track delivery, cargo shipment and freight transportation. Logistic Import Export business (Elements of this image furnished by NASA)

Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking

Franchise business e-commerce online e-marketplace or digital marketing branch expansion for growth or use technology to analyze product consumer data website management plan for sale service concept.

Moving Robots Site-to-Site

Their 3PL Dropped Them in 2022 – They Have Grown 15x Since

Fulfilled by Staples

As Chagrinovations, a consumer goods invention company, was on the verge of expanding from D2C sales into nationwide retail and marketplace channels, its existing 3PL provider ended the relationship, citing the company’s small size. The transition created an immediate need for a logistics partner capable not only of supporting existing fulfillment operations, but also of scaling alongside an increasingly complex and diverse business.

Scb Q426 Fbs Mmcs Thumb

The Doorstep Decides

For retail and eCommerce brands, the customer experience doesn’t end at checkout. The delivery experience is often the last impression a brand makes, yet it can also be one of the parts of the customer journey it controls least.

100526 Scb The Doorstep Decides Thumbnail 595x841px

Broker Transparency & Personally Identifiable Information

Until new regulations are live, industry participants must independently verify entities and individuals while carefully protecting sensitive personal data.

Photo: iStock/Drazen Zigic

CH Robinson to Buy Logistics Firm RXO in $5.8 Billion Deal

RXO shareholders are expected to own 11% of the combined company upon closing.

Photo: Bloomberg

Smaller Trucking Companies Are Approaching Financial Breaking Point

Financial writer Rich Duprey says record diesel prices, rising insurance premiums, and higher maintenance expenses are colliding with freight rates that haven't kept pace.

Photo: iStock / shaunl

From Automation to Autonomy: How Physical AI is Reshaping Warehouse Operations

Warehouse managers can plan for a lot of things. They can forecast seasonal demand, optimize inventory levels and redesign workflows to improve efficiency. But what they can't plan for is every unexpected disruption that occurs throughout a normal workday.

Lr Fsr 09 26

Uber Freight: High Fuel Costs Squeeze Small Truckload Carriers

Uber Freight recommends shippers lock in baseline capacity, build a surge playbook, and evaluate alternatives now before the heart of peak.

Photo: Uber Freight

Preparing for Peak Season: What to Ask an Expedite Provider Before You Need One

None of these questions is hard to ask. They’re only hard to ask in November, with a line down and a dispatcher on hold.

Delivery Truck Generic I Stock Suprun 175490807

Why Going Global Isn't Always the Right Call

For years, global sourcing has helped companies reduce production costs, access specialized suppliers, and achieve greater scale. But today’s supply chains face tariff uncertainty, geopolitical risk, transportation disruption, supplier concentration, inventory pressure, and rising customer expectations.

Supply Chain Brain Thumbnail

5 Ways Aftermarket Parts Distributors Improve Uptime, Accuracy, and Scalability with Goods-to-Person Automation

Aftermarket parts distributors face a unique set of fulfillment challenges. SKU counts continue to grow, demand can change without warning, and customers often need parts quickly to restore critical equipment. At the same time, distributors must maintain accuracy, control costs, and operate with limited labor.

Thumbnail (1)

When Did 3PLs Become Banks?

3PL clients who can see what they’re paying for behave differently in a contract renewal conversation.

Photo: iStock / Shutter2U

Why You Need to Add Orchestration to Logistics Execution

The conversation around 4PL should be less about terminology and more about architecture.

Image: iStock/jeancliclac

Page 1 of 498