DHL Express has announced the launch of a mobile platform that will allow its customers in Sub Saharan Africa to track and coordinate the delivery of their shipments with greater ease and convenience. The DHL Express Mobile app has now launched in eight African countries, and a further 40 countries are to be live by the end of 2020. The app offers a number of key benefits that facilitate tracking and faster delivery. The growing demand for mobile services in Sub Saharan Africa drives further innovation.
“The app is an exciting new addition to our service offering in Sub Saharan Africa and has been launched in South Africa, Kenya, Ghana, Nigeria, Ethiopia, Mauritius, Tanzania and Uganda, and will be rolled out in a further 40 countries across the region by the end of 2020,” said Hennie Heymans, CEO of DHL Express Sub Saharan Africa.
A report by GSMA Intelligence revealed that mobile phones and services are enabling business growth in Africa. The mobile ecosystem has made a significant contribution to the economy in Sub Saharan Africa so far, with an economic value contribution of $110 billion, equivalent to 7.1% of the region’s GDP in 2017. With online transactions growing exponentially in Africa, there is a clear demand for integrated mobile solutions that allow customers to transact whenever and wherever they are.
The app offers a number of key benefits to customers, allowing them to access valuable features on the move. “Customers can access accurate shipping quotations, find their closest DHL Service Points for easy collections and deliveries and of course, track shipments in real time,” said Heymans. “Embracing digitalization is the name of the game when it comes to enhancing customer experience and we are excited to introduce yet another exciting mobile application to our customers across the region.”
DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.
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