Challenge: A multinational fast fashion retailer had separate warehouses for in-store and online fulfillment and was looking to implement an omnichannel model. The company needed to cater to inventory sub-classifications and associated business logic in picking; optimize its downstream operations; improve transportation efficiency; and reduce its dependency on a single warehouse management system (WMS).
The retailer relied solely on manual flow from inbound to outbound, and had no existing framework for opening new warehouses.
Solution: GreyOrange built a custom fulfillment solution that automated end-to-end flow — including inbound, putaway, picking and packing, sorting, and outbound operations — with a single view of inventory across channels. This would enable the retailer to build flexible, scalable warehouses that fulfill both in-store and online orders while quickly responding to changing consumer demand.
Results: With GreyOrange’s Fulfillment Operating System, the retailer pivoted to a true omnichannel fulfillment model. Time spent fulfilling orders dropped 50%, as well as labor costs (by 33%), pilferage and damages, and transportation costs (by maximizing tote utilization).
The retailer achieved a connected, customer-centric approach to fulfillment, and has been able to open new warehouses in a seamless and cost-effective manner.
About the Solution Provider: GreyOrange is a global leader in AI-driven software and smart robotics that automate and modernize fulfillment. GreyOrange builds software and robots together so they cooperate in selecting and executing warehouse activities based on a company’s priorities. The GreyOrange Fulfillment Operating System is the only solution combining AI-driven GreyMatter software and intelligent Ranger robots so companies can compete more effectively by making and keeping more customer promises, capturing more revenue, maximizing efficiency and improving work experiences for warehouse employees.
