Retailers used to stand out using the in-store shopping experience, location and price, but e-commerce has changed the game. Now, merchants are turning to the customer experience (CX) to compete in the digital marketplace.
The post-purchase experience is often where a company’s CX strategy delivers its greatest value. To maximize this value, commerce data solutions company Inmar Intelligence has formed a joint venture with Doddle, an international provider of e-commerce solutions.
Operating under the Inmar brand, the new company offers end-to-end, post-purchase solutions and analytics for brands, omnichannel retailers, pure-play e-commerce retailers and parcel carriers. By combining Inmar’s technology and nationwide network of returns processing centers with Doddle’s returns platform and experience in developing pick up/drop off (PUDO) networks, this new entity promises frictionless delivery and returns experiences for shoppers and merchants, while offering carriers new growth opportunities.
Benefits include:
Transforming superior customer experience into a key competitive differentiator. Retailers can offer shoppers more options for deliveries and returns, ensuring a positive experience and improving customer loyalty.
Adding value across the supply chain through cost reductions. Prevent margin erosion through intelligence-driven returns dispositioning while improving visibility and insights into the returns process.
Improving sustainability. The end-to-end process keeps returned goods in commerce and out of landfills while reducing the consumption of fossil fuels and carbon emissions through its nationwide network of returns processing facilities.
Accelerating time-to-value. Retailers and carriers take control of returns without diverting resources from their forward-moving supply chains.
The solutions will run on Inmar’s ProductLifecycle Cloud.
