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Faced with pressure on sales and margins, many companies are now more urgently trying to reduce costs without hurting service levels. The need to maintain focus on core competencies in both new businesses and existing companies is driving many to consider offloading the fulfillment function - and its related headaches - to others. As companies desperately seek ways to reduce fulfillment costs, the outsourcing option crops up frequently these days. Is outsourcing any or all of your contact center and fulfillment functions a viable option for your business? The answer naturally depends on several factors, and it may be influenced by current trends in the marketplace.
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