Poor Economy Isn't the Sole Cause of Retail Slump

Retail is seeing a real shakeout, and the economy is only one thing that's driving a change in shoppers' behavior. An overabundance of look-alike stores and a fair amount of unpleasant retailer-customer interaction also pay a large part in the recent sales downturn. An interview with John Champion, Vice President, Kurt Salmon. [Run Time (Min): 9:57]