General SCM > Customer Relationship Management | SupplyChainBrain

Customer Relationship Management: Page 10

Survey: Brands Balancing Cost of Fast Delivery With High Demand
Nearly half of consumers surveyed said that they would be unlikely to purchase an item if the delivery time was too slow.
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Podcast | Thinking Beyond Cost: New Executive Priorities for Supply Chains
When it comes to setting priorities for managing the modern-day supply chain, executives can’t have it all.
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E-Commerce Boom: Easing Supply Chain Pressure with Omnichannel Supply Chains
An omnichannel supply chain represents a paradigm shift in prioritizing customer experience, seamlessly integrating various sales channels like physical stores, online platforms and mobile apps.  
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Five Trends That Will Drive Supply Chain Success in 2024
Logistics and supply chain professionals are moving away from the short-term survival thinking that characterized the pandemic period.
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Survey: Furniture Home Delivery Service Key to Customer Loyalty
Retailers are being forced to adapt to the emphasis buyers of home furnishing now put on overall service and last-mile delivery experience, over brand loyalty.
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The Industry Trends That Are Disrupting the Service Sector in 2024
Following are five key industry developments we can expect to see in the upcoming year, all supported by AI, and the potential that these trends hold for enhancing service delivery.
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Finding the Eye of the Storm: How Retailers Can Thrive Amid Ongoing Challenges
It’s a great time to be a retailer in the U.K., with the current economic situation spurring retailers to innovate and adapt.
Buchanan Street in Glasgow. Photo: iStock.com/georgeclerk
Five Ways That Returns Fraud Is Costing Retailers Money
Retail return fraud has grown rampant in recent years, stealing retailers’ hard-earned profits, damaging brands’ reputations, and burdening honest consumers with higher prices.
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Mastering Parcel Delivery to Drive E-Commerce Profitability in 2024
Given the starring role that the delivery experience plays in customer satisfaction and brand loyalty, retailers must be prepared in 2024.
Retailers Are Planning to Shake Things up in 2024, Survey Finds
Overall, the report found most executives are feeling optimistic about business. Less than 10% of respondents expected sales to decrease year-over-year.
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Case Studies
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Case Studies
How a Leading U.S. Floral Distribution Company Reduced Warehouse Labor Costs by 45% with RFID
Case Studies
Recycled Tagging Fasteners: Small Changes Make a Big Impact
Mobile geolocation service for track delivery, cargo shipment and freight transportation. Logistic Import Export business (Elements of this image furnished by NASA)
Case Studies
Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking
Franchise business e-commerce online e-marketplace or digital marketing branch expansion for growth or use technology to analyze product consumer data website management plan for sale service concept.
Case Studies
Moving Robots Site-to-Site