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Customer Relationship Management: Page 6

Waffle House Adds Egg Surcharge as Avian Flu Outbreak Continues
Waffle House said that it hopes the price increase will be short-lived, but added that it "cannot predict how long this shortage will last."
Photo: iStock / jetcityimage
On-Time, In-Full: A Guide for Shippers Who Want to Avoid Retailer Fines
If shippers don’t solve logistics challenges to meet retailer expectations, it will mean cutting into their own profits.
Walmart Canada to Pour Billions into New Stores, Supply Chain Upgrades
According to Canada, the new Ontario distribution center will be the company's "most advanced facility" in the country.
East San Francisco Bay Area. November 2020. Photo: iStock.com/Sundry Photography
UPS to Scale Back Amazon Delivery Volumes
Amazon accounted for nearly 12% of UPS's total revenue in 2024, as well as 20-25% of its U.S. package volumes.
Photo: iStock / RiverNorthPhotography
A Lesson in Egg-Onomics: Tracing the Trouble with U.S. Egg Prices
The very conditions that allow U.S. egg farmers to pump out tens of billions of eggs a year are also what make flocks so susceptible to disease in the first place.
Photo: SCB File Photo
Norfolk Southern Agrees to $22M Settlement with East Palestine
In the months following the 2023 derailment, East Palestine residents reported a range of health problems, including swollen lymph nodes, chest heaviness and a burning sensation in their eyes.
Photo: Ted Auch, FracTracker Alliance, 2023, via Flickr Creative Commons.
Costco Pushes Back on Pressure to Roll Back DEI Policies
Costco, Apple, Microsoft, Pinterest and JPMorgan Chase have all signaled that they have no plans to move away from their DEI initiatives in the months to come.
Photo: iStock / slobo
Union Pacific Profits Surge to $1.8B in Q4 of 2024
UP saw $6.7 billion in profits for all of 2024 — up slightly from 2023's total of $6.4 billion — and increased its operating revenue for the year by 1%.
Photo: iStock / Osarieme Eweka
U.S. Shoppers Set Record for Holiday Spending in 2024
Between November and December, seven of nine retail categories tracked by the U.S. Census Bureau also saw year-over-year gains in total sales.
Photo: iStock.com/Poike
Retailers Grapple with GenAI’s Satisfaction Gap
Capgemini found that customer satisfaction with Gen AI technology has decreased year-over-year, dipping from 41% in 2023 to 37% in 2024.
Photo: iStock / gorodenkoff
Boeing Culture Overhaul a ‘Work in Progress,’ Buttigieg Says
Oversight of the planemaker will soon pass to President-elect Donald Trump’s administration once he begins his second term in office on January 20.
Photo: iStock /sanfel
How Tech Innovation Is Modernizing Product Repairs in the Supply Chain
One of the most significant challenges within the modern-day supply chain and logistics landscape is the management of product repairs.
Photo: iStock.com/Blue Planet Studio
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Case Studies
Photo: iStock/Anastasiia Yanishevska
Case Studies
How a Leading U.S. Floral Distribution Company Reduced Warehouse Labor Costs by 45% with RFID
Case Studies
Recycled Tagging Fasteners: Small Changes Make a Big Impact
Mobile geolocation service for track delivery, cargo shipment and freight transportation. Logistic Import Export business (Elements of this image furnished by NASA)
Case Studies
Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking
Franchise business e-commerce online e-marketplace or digital marketing branch expansion for growth or use technology to analyze product consumer data website management plan for sale service concept.
Case Studies
Moving Robots Site-to-Site