General SCM > Customer Relationship Management | SupplyChainBrain

Customer Relationship Management: Page 8

NHTSA Opens Probe into Tesla 'Full Self-Driving' System
If the agency finds that the system poses enough of a safety risk, it could potentially order a full recall of all vehicles that use the software.
Indianapolis, Indiana. March 2022. Photo: iStock.com/jetcityimage
How to Drive Customer Experience Back Into Your Supply Chain
By integrating advanced strategies and digital technologies, manufacturers can cultivate stronger customer relationships and drive long-term success in the B2B landscape.
Photo: iStock.com/FG Trade
Temu Sellers Protest Against Company Over Fines for Customer Returns
The new penalties reportedly went into effect in April, fining sellers up to five times the original value of a sale when a customer returns a purchase for a refund.
Photo: Robert Way, iStock
Boeing Names New CEO as Company Reports $1.4B in Q2 Losses
The company has not logged a profitable year since 2019, reporting a combined $33.3 billion in losses in the years that have followed.
Photo: iStock / Wirestock
Norfolk Southern Accused of Delaying Amtrak Passenger Trains
The railroad has routinely given freight trains preference over passenger trains along a 1,140-mile stretch of the Crescent Route, a violation of federal law.
Huntsville, Alabama. Photo: iStock.com/sshepard
Southwest Airlines Faces FAA Audit Over Safety Incidents
The move underscores the heightened attention on airline safety this year, with headline-grabbing incidents from multiple carriers.
Photo: iStock.com/OntheRunPhoto
U.K. Department Store Trials Clothing Repair Service in Bid to Cut Carbon Waste
John Lewis stores will charge £10.95 ($14.15) to fix small rips and tears, £28.50 for a broken zipper on items like cushion covers, and £99.95 to restore a handbag.
Photo: istockphoto.com/portfolio/mauro_grigollo
Watch: What's Next for Supply Chain Management: Moving to Proactive Intelligence
Proactive intelligence enables you to balance the fine line between cost and resilience, says Brandon Daniels, chief executive officer of Exiger.
Exiger Brandon Daniels What's Next For Supply Chain Data From Predictive To Proactive Sponsored By Exiger (540p)
Watch: The Value of True Collaboration With Suppliers and Customers
Collaborative planning, forecasting and replenishment (CPFR) has to involve both suppliers upstream and customers downstream, says Noha Samara, senior director analyst with Gartner.
Gartner Noha Samara The Value Of True Collaboration With Suppliers And Customers (540p)
PACCAR Parts' Megan Junker Named Woman in Trucking Association's Member of the Month
Junker is the product director for electric vehicles at PACCAR Parts, having started with the company in 2018 working with dealer groups.
Photo: Women in Trucking Association
Taming the Dragon of Returns
Retailers hate returns; consumers need them. Is it possible to reconcile the two?
Photo: iStock.com/ArtistGNDphotography
How Shipment Visibility Is Enabling Freight Forwarder Growth and Customer Loyalty
As supply chains grow more intricate and consumer expectations increase, the ability to track shipments in real time becomes a crucial component for forwarders striving to maintain a competitive edge.
Photo: iStock / Utima_Gaina
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Case Studies
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Case Studies
How a Leading U.S. Floral Distribution Company Reduced Warehouse Labor Costs by 45% with RFID
Case Studies
Recycled Tagging Fasteners: Small Changes Make a Big Impact
Mobile geolocation service for track delivery, cargo shipment and freight transportation. Logistic Import Export business (Elements of this image furnished by NASA)
Case Studies
Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking
Franchise business e-commerce online e-marketplace or digital marketing branch expansion for growth or use technology to analyze product consumer data website management plan for sale service concept.
Case Studies
Moving Robots Site-to-Site