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Quality & Metrics: Page 158

Many Retailers Don't Perceive Customer Expectations, Lack Technology to Assess Consumer Data
Customer and retailer perceptions and expectations are not aligned, and many retail stores lack the essential technology to measure and apply shopper data across all channels, says a study released by RetailNext, a provider of retail industry analytics technology.
Despite Record E-Commerce Sales, 69 Percent of Online Shopping Carts Abandoned
Although e-commerce sales accounted for more than $340bn in 2015, a recent Baymard Institute study revealed that about 69 percent of online shopping carts were still left abandoned. Why so many unfulfilled digital sales?
NLPA Releases Online Course for Procurement Talent Management
The Next Level Purchasing Association (NLPA) has released a new online express course to aid procurement professionals in recruitment and talent management.
Freight Regulation and Profitability: Can We Strike a Balance?
Want to get a sense of how new federal regulations will affect transportation tomorrow? Look at California today.
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Domtar's Paper Trail Now Available in French
Domtar Corp. has issued the latest update of The Paper Trail, its interactive site designed to help customers trace the environmental impacts of their paper purchases.
How Intel Became 'A Supply Chain to Admire'
Even the most dominant companies in the world need to take a look in the mirror now and then.
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Big Data Analytics Is No Fad - Utilize It or Fall Behind
Companies that resist building an analytics culture will fall further behind as big data becomes more ubiquitous and continues to grow exponentially.
Data Analytics Helps HP Scale Back on Printer Parts, Save $150M
Hewlett Packard optimizes the procurement processes of its global inkjet printer production operations by gaining visibility into component costs and product usage.
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Hitting Zero-Waste Goals Said to Save Money, Help Companies Grow Their Business
Companies have a major financial incentive to achieve zero waste. In fact, says Eric Lombardi, executive director of Eco-Cycle International, "Waste equals wasted cash."
Good Customer Service Online as Important as It Is In-Store
Customer service is an indisputably important factor when it comes to online retail. Good customer service can be the greatest sales asset a retailer can have, encouraging loyalty and word-of-mouth recommendations. But bad customer service cannot only see a particular sale lost in an instant, but long-term irreparable damage done to the brand.
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Getting Schoolkids Interested in a Career in Supply Chain
It's safe to say that no child yearns for a career in supply chain. But schools and educators are working to change that.
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Chinese Goods Fill World's Marketplaces - But at What Cost When So Many Are Shoddy?
Across Nigeria, low-cost Chinese goods are everywhere, evidence of Beijing's growing dominance in global trade. The trade flow has helped keep life affordable for millions of Nigerian families, at a time when the country is struggling with economic stagnation and plunging prices, as well as the deadly costs of the Boko Haram insurgency.
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