What Gets Measured? 3

"OnResults" and "OnProcess" in Service Supply Chain Optimization - In the race to win new markets, a Company's Service Supply Chain (SSC) can make a strategic difference.  SSC can make or break a new product rollout.

Any weak link in the Service Supply Chain can generate disproportionately higher costs - in some cases requiring more than twice the resources of best-in-class processes.  The impact can also be Company-wide.  A single short-coming in one sub-process can cascade across the Company's service chain.

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