Sarah NicastroFrom Sarah NicastroService Parts ManagementHow Field Service Innovations Can Help Deliver Net-Zero EmissionsIn 2021, just one in five of the 2,000 largest publicly listed companies committed to net-zero policies for carbon emissions. A wake-up call is needed, and field service operations are on the front line to deliver it.May 31, 2023Data Management (Big Data/IoT/Blockchain)Five Trends Shaping the Service Sector This YearThe global pandemic forced many businesses to completely rethink their strategies and digital maturity – but for the service sector, change was well underway before this period of mass disruption.April 29, 2022LogisticsIt’s All About CX in Last-Mile LogisticsWith the decrease in brand loyalty, customer experience (CX) has become the new frontier to conquer, as businesses are no longer competing on price or product.April 15, 2022LogisticsThree Technologies That Optimize Service DeliveryThe discipline of service delivery has seen big changes in customer expectations during the pandemic.June 16, 2021All TechnologyProduct Manufacturer Tackles Custom Orders With ERP UpgradeOutgrowing it’s ERP software, a global manufacturer of power products set about removing roadblocks that were hindering essential business changes. With the assistance of a dedicated materials requirements planning (MRP) functionality, the company was able to reduce stock-outs, improve order turn time and enhance customer experience.March 7, 2021All TechnologyThree Ways Manufacturers Will Expand Servitization This YearThe concept of servitization — that product manufacturers compete on service offerings instead of commoditized products — requires a fundamental shift in the way businesses think, sell, perform and deliver.January 20, 2021TechnologyFour Predictions About Field Service in 2020Transformational technologies can enable new revenue models that make field-service organizations stickier and more intimate with customers.February 25, 2020Page 1 of 1
