Customer Satisfaction Begins with Post-Sale Service

It's likely that if you have a service component to your company, in recent years, you've been paying more attention to improving that part of your business. If you haven't, you should be. After all, post-sale service not only offers better margins than product sales, it's where customer satisfaction is bred and nurtured.
Source: Integrated Solutions, http://www.integratedsolutionsmag.com