Procurement technology is developing rapidly. Systems driven by machine learning and artificial intelligence are taking over key decisions about supply strategy and practice that were once the exclusive province of humans.

As companies struggle to adapt to disruptions caused by the coronavirus pandemic and other unanticipated factors, they’re finding value in the deployment of a digital twin.

Automation is essential to modern-day e-commerce, but humans remain in the picture. Art Eldred, client executive, systems engineering with Vargo, discusses the challenges involved in striking the perfect balance between the two.