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Customer Relationship Management

A crowd of people in line at an airport security terminal

Airport Security Wait Times Soar as DHS Funding Fight Stalls

March 24, 2026
Nick Bowman, Senior Editor

As for ICE agents deployed at U.S. airports, it remains unclear how much of an impact they'll actually have.


Read More
A woman behind a counter at a retail store looks at a woman holding up a blue shirt

Survey: In-Store Returns Expose Retailer Blind Spots

February 25, 2026
SupplyChainBrain

Out of total fraudulent returns, 79% occurred in-store, allowing criminals and abusers to often move between online and in-person channels to avoid detection.


Read More
The-SCMS-Episode-18-thumb-1920x0180-v1.jpg
The Supply Chain Marketing Show - EP 18

From Booth to Breakthrough: How Supply Chain Exhibitors Win in 2026

February 3, 2026

What 5,000 exhibit evaluations reveal about who wins on the show floor—and who gets ignored.



Read More
A RED AND WHITE FRITOS DELIVERY TRUCK IS PARKED IN THE LOADING ZONE OF A PARKING LOT NEXT TO AN ORANGE TRAFFIC CONE.

PepsiCo Vows to Cut Prices on Snack Foods

February 3, 2026
SupplyChainBrain

The decision to roll back prices reportedly came after the company took in "extensive consumer feedback around affordability limitations," PepsiCo said in a a statement.


Read More
A baby in a pajamas drinking from a bottle while in their mother's arms

Nestlé Issues Global Recall of Baby Formula Batches

January 6, 2026
SupplyChainBrain

The company believes that oils used in certain batches of baby formula were contaminated by a harmful substance known as cereulide.



Read More
A SHOPPER IN A PONY TAIL AND SNEAKERS HOLDING A SHOPPING BASKET OBSERVES NEAR-EMPTY SHELVES IN A SUPERMARKET

U.S. Consumer Confidence Slips in December

December 24, 2025
SupplyChainBrain

When asked to write in responses to factors they believe are affecting the economy, consumers mentioned prices, tariffs, trade and politics the most.


Read More
Gift boxes wrapped with bows moving along rows of a conveyer belt
THINK TANK

A Holiday Season Survival Guide: Practical Strategies for Managing Inventory

December 9, 2025
Ben Hussey, SCB Contributor

There are several strategies that small and medium-sized businesses can put into practice to help plan for a successful holiday shopping season.


Read More
A YOUNG, SMILING WOMAN HOLDS A PACKAGE AS SHE WALKS FROM A DELIVERY VAN IN A SUBURBAN STREET06726727.jpg
THINK TANK

How to Make Smarter Shipping Decisions for an Unpredictable Peak Season

December 5, 2025
Barbara Rausch, SCB Contributor

Expedited shipping isn’t a one-size-fits-all solution. Retailers first need to examine what’s being shipped, how much it’s worth, and what customers expect. 


Read More
A woman in a grey sweater typing into a calculator next to a white notebook, and various wrapped gifts spread across the desk
SCB FEATURE

Holiday Shoppers Prioritize Discounts as Budgets Tighten

December 4, 2025
Nick Bowman, Senior Editor

A record Thanksgiving weekend for retailers reflects a broader shift across the sector, where budget-conscious shoppers are hunting for bargains more fiercely than ever.


Read More
A shopper in a baseball cap leaves a Target store pushing a shopping cart

Retail Workforce Anxiety Mounts as Holiday Shopping Season Approaches

November 7, 2025
SupplyChainBrain

The union called on retailers and lawmakers to strengthen worker protections, and for shoppers to “treat workers with dignity and respect every day of the year.”


Read More
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Customer Relationship Management

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