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Customer Relationship Management

Five Key Challenges for Industrial Manufacturers
Kinaxis
Planning gaps, resource constraints and limited visibility can reduce efficiency and make disruption harder to manage. Explore five challenges affecting industrial manufacturers and the planning capabilities that can help teams allocate resources and respond more effectively.
Construction worker in yellow hard hat and high-visibility vest looking upward at warehouse shelving
Boosting Your Operational Health with an Adaptive Supply Chain
Kinaxis
Pharma and life sciences supply chains face growing complexity, from regulatory requirements and product expiry to clinical trials, capacity constraints and global disruption. Discover how an adaptive supply chain can help teams respond faster, improve visibility and make more confident decisions.
Laboratory technician wearing protective gear examines samples using scientific equipment in a clinical setting.
Commitment Confidence Now Defines Modern High-Tech Supply Chains
Kinaxis
Traditional planning can leave customer commitments vulnerable when demand and supply conditions change. Discover how connected planning helps high-tech organizations keep decisions aligned, executable and responsive across the supply chain.
Female technician in blue uniform and safety glasses soldering circuit board components in industrial manufacturing facility
A New Approach to Aligning Supply Chain Optimization with Business Goals
Kinaxis
Discover how combining optimization, heuristics and AI/ML can help planners make faster, higher-quality decisions without sacrificing accuracy.
Hands holding a tablet displaying data visualization with machine learning equations in background
The AI-Powered Supply Chain - How Agentic AI is Redefining Decision-Making
Kinaxis
Discover how agentic AI is reshaping supply chain decision-making by helping teams move from insight to action faster.
Two people collaborating digitally: woman with tablet on left and person with headphones holding document on right, exchanging messages above.
The AI Aftershocks Shaking Supply Chain
Kinaxis
This ebook explores how rapid data center buildouts are reshaping supply chain demand and putting new pressure on organizations to make critical sourcing, investment and customer commitments earlier.
Kinaxis logo on teal background with technician installing network cables in data center
The Trouble with Surveillance Pricing
AI’s power to harness the vast amount of consumers’ personal data in myriad ways to make supply chains more efficient is undeniable. But it can lead to illegal price-fixing.
Who knows how much she'll pay? Photo: iStock/millionsjoker
Why Brands Need To Rethink Their Returns Strategy Before Peak Season
As retailers assess their returns programs in response to changing tariffs, now is also a good time to stress-test them before peak season hits.
When a product comes back across a border, the merchant pays duties twice. Photo: iStock/wesvandinter
Hackers Access Data of 9M U.K. Airport Customers
Hackers were able to access customer contact details, vehicle registrations and postcodes from customers of Manchester Airports Group.
Photo: iStock / Teamjackson
When Did 3PLs Become Banks?
3PL clients who can see what they’re paying for behave differently in a contract renewal conversation.
Photo: iStock / Shutter2U
Peak Season Is Putting Exception Management to the Test
In peak season, delivery performance is defined by more than on-time rates — it’s also about how effectively exceptions are managed when they inevitably occur.
Photo: iStock/cofotoisme
Before You Say Yes to Forward-Deployed Engineering
An FDE offers enterprise-grade agentic AI, delivered by engineers who understand both the technology and your supply chain, built to your specific workflows.
Photo: iStock / Khanchit Khirisutchalual
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Case Studies
Photo: iStock/Anastasiia Yanishevska
Case Studies
How a Leading U.S. Floral Distribution Company Reduced Warehouse Labor Costs by 45% with RFID
Case Studies
Recycled Tagging Fasteners: Small Changes Make a Big Impact
Mobile geolocation service for track delivery, cargo shipment and freight transportation. Logistic Import Export business (Elements of this image furnished by NASA)
Case Studies
Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking
Franchise business e-commerce online e-marketplace or digital marketing branch expansion for growth or use technology to analyze product consumer data website management plan for sale service concept.
Case Studies
Moving Robots Site-to-Site