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Customer Relationship Management: Page 2

AI Can Manage Medical Logistics — to a Point
Can artificial intelligence be trusted to manage logistics for an industry in which mistakes could be a matter of life or death?
Photo: iStock / Akarapong Chairean
Agentic AI and the $706B Returns Dilemma
Today, dashboards flag costly return rates, suspicious refund activity, or locations with abnormal behaviors. The insights are helpful, but typically arrive after the fact.
Image: iStock/imaginima
German Court Rules Against Chocolate Giant in Shrinkflation Case
Mondelēz International cut the official weight of its "Alpenmilch" bar from 100 grams to 90 grams, while raising its price by 50 cents.
Photo: iStock / Bogdan Nicolaescu
How Bad Packaging is Driving Consumers Away From Brands
Roughly 70% of consumers say that frustrating packaging makes them think less of a brand, while 35% say that fixing bad packaging would make them buy from a brand more often.
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Freight in 2026: The Trilemma That No Shippers Can Avoid
Operational efficiency is a durable solution, as it’s where emissions reduction and cost reduction share a common foundation.
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The Growing Importance of ESG During Customer Returns
Every product that comes back into a supply chain activates a network of human touchpoints.
Photo: iStock / Olga Demina
The Coming of ‘Buyer-Centric’ Manufacturing Sales
Manufacturers that connect buyer engagement to engineering truth and operational reality will be best-positioned to compete in a buyer-led, digitally driven world.
Image: iStock/B4LLS
Amazon Announces Fuel Surcharge for U.S. Sellers
Amazon further clarified that the surcharge will be applied to fulfillment fees, not on the sale price of items.
Photo: iStock / tigerstrawberry
Malfunction Stalls Robotaxis in Middle of Traffic in China
The exact number of cars involved remains unclear, and police are still working to determine the reason behind the malfunction.
Photo: iStock / hapababa
Airport Security Wait Times Soar as DHS Funding Fight Stalls
As for ICE agents deployed at U.S. airports, it remains unclear how much of an impact they'll actually have.
Photo: iStock / XiFotos
Survey: In-Store Returns Expose Retailer Blind Spots
Out of total fraudulent returns, 79% occurred in-store, allowing criminals and abusers to often move between online and in-person channels to avoid detection.
Photo: iStock / AndreyPopov
From Booth to Breakthrough: How Supply Chain Exhibitors Win in 2026
What 5,000 exhibit evaluations reveal about who wins on the show floor—and who gets ignored.
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Case Studies
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Case Studies
How a Leading U.S. Floral Distribution Company Reduced Warehouse Labor Costs by 45% with RFID
Case Studies
Recycled Tagging Fasteners: Small Changes Make a Big Impact
Mobile geolocation service for track delivery, cargo shipment and freight transportation. Logistic Import Export business (Elements of this image furnished by NASA)
Case Studies
Enhancing High-Value Electronics Shipment Security with Tive's Real-Time Tracking
Franchise business e-commerce online e-marketplace or digital marketing branch expansion for growth or use technology to analyze product consumer data website management plan for sale service concept.
Case Studies
Moving Robots Site-to-Site