Analyst Insight: Fourth-party logistics providers (4PLs) are gaining traction in the final delivery service provider industry. The explosion of order-direct to customer delivery has created a need for final delivery service providers with varying capacities and capabilities. 4PLs can provide a network of regional final delivery companies. The creation of strong 4PL players has captured the trust of manufacturers and retailers. – Lisa Kennedy, Project Manager, Tompkins International

Analyst Insight: If supply chains are not planned, then they evolve and often become overly costly, risky and ineffective in serving customers. However, today's dynamic markets require much more than routine planning. Each mega-process in the end-to-end supply chain (Plan, Buy, Make, Move, Distribute and Sell) is undergoing change at an unprecedented rate. Leading solutions lie in advanced planning strategies and methods for both depth and breadth. While today's top companies understand this, the majority are not yet advanced in supply chain planning. – Gene Tyndall, Executive Vice President, Tompkins International

Analyst Insight: The retail industry is undergoing massive transformations as a result of three megatrends: technology, globalization and supply chain. New technologies have changed the definition of the word "shopping." Globalization has resulted in products designed for international consumption and manufactured in the country with lowest total delivered cost. Supply chain's role is to support the desires of global customers with an efficient flow of goods, information and cash. The omnichannel supply chain is critical to these transformations, and it should evolve through a Strategy-Structure-Implementation process. – Jim Tompkins, CEO, Tompkins International

Analyst Insight: The last two years have seen a rush to provide store fulfillment services - similar to the efforts to deploy e-commerce FCs back in 1998-2000. To date, store fulfillment initiatives have largely been tactical, technology-driven initiatives chartered to leverage existing applications-integration in order to support “save the sale" functionality as well as offload growing FC volumes to the retail store. The coming years will experience a "financial-efficiency" driven effort to maximize profit margin and optimize network inventory efficiency under the new age of constrained IT investment. – Kevin Hume, Principal, Tompkins International

Analyst Insight: The pharmaceutical industry is finally sharpening its focus on profitability and efficiency. 2014 saw continued mergers and acquisitions, but more importantly, the acceleration of business focus on core sectors. Now that the impacts of the Affordable Care Act are better understood, the ability to streamline operations into sectors is driving spin-offs, sell-offs and renewed operational pressures. Two key drivers this year involving supply chains will be inventory reduction and control and lean cost reduction. – Brian Hudock, Partner, Tompkins International

Analyst Insight: It's no secret that the explosion of e-commerce, omnichannel, multichannel and social media - along with large online retailers' offerings - have significantly raised customers' expectations for rapid delivery, free shipping and free returns. Customers are clearly signaling that a company's successes and failures rest on high expectations of price, selection, convenience and experience. Companies must "get local" in order to meet customers' demands for speed of delivery. – John Spain, Partner, Tompkins International

Analyst Insight: E-commerce continues to grow by double digits and many companies are striving to achieve omnichannel success. A successful omnichannel strategy means having the capability to meet customers' increasingly high expectations by enabling them to buy anywhere, take delivery where they want to take delivery, and make returns where they choose. While today's leading retailers understand the need for omnichannel success, the majority are falling short of meeting their objectives. – Kelly Reed, Executive Vice President, Tompkins International

Analyst Insight: Implementation time-lines for transportation management outsourcing continue to shrink thanks to cloud-based systems, process standardization, and features like automated carrier contract management. This is not the case for facility start-ups. With 10+ key milestones, hundreds of key tasks and sub-tasks, time-line slippage and cost overruns can quickly extend the time to value for both 3PLs and shippers. – Valerie Bonebrake, Senior Vice President, Tompkins International

Analyst Insight: If 2012 was the year of climbing the emerging market mountain, then 2013 was the cliff. Not just for patents, but also in succeeding across multiple global markets. Quality issues, bad business practices, failure to integrate acquisitions, these were all common threads. Reputable players stumbled. Lesson learned: focusing on core business is the key to success. Many smaller non-core acquisitions such as animal health, devices, and OTC products will continue to spin off. Emerging and core markets will focus on profitability and smart growth, not just volume. - Brian Hudock, Partner, Tompkins International