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Reverse Logistics

A SEATED PERSON HOLDS A SMARTPHONE, SHOPPING
SCB FEATURE

Sick of Returns? Use Them to Drive Brick-and-Mortar Buys

January 17, 2023
Helen Atkinson, Managing Editor

Instead of using a stick to influence consumer habits when it comes to returns, Steve Rop suggests using a carrot or two.


Read More
A SHOPPER HOLDS UP AND EXAMINES TWO DRESSES ON HANGERS

Retailers Rein In Returns

November 2, 2022
SupplyChainBrain

Retailers offering free returns have fallen by half this year, suggesting easy returns is another trend unlikely to outlast the pandemic.


Read More
TWO PEOPLE CONTEMPLATE A WALL BANK OF TVS
THINK TANK

Why Retailers are Pushing Overstock Inventory into the Secondary Market

November 2, 2022
David Malka, SCB Contributor

Retailers have invested heavily in predictive analytics to drive accurate purchasing. Yet they still have significant overstock problems.


Read More
Inmar_Top5_thumbnail-2.jpg

Five Cs for Optimizing the Post-Purchase Customer Experience

October 15, 2022
Inmar

Retailers coping with the rapid acceleration of e-commerce have a fantastic opportunity to improve their competitive position using new technological tools for customer engagement.


Read More
PHOTO OF THE EXTERIOR OF A ZARA RETAIL CLOTHING STORE

A Quarter of U.K.’s Leading Brands Now Charge Consumers for Returning Online Purchases

October 13, 2022
SupplyChainBrain

A new study from ParcelLab reveals that consumers wait an average of nine days to receive a refund


Read More
Ensuring-Excellence-in-the-Post-Purchase-Experience.jpg
VIDEO

Watch: Ensuring Excellence in the Post-Purchase Experience

October 11, 2022
Robert J. Bowman, SupplyChainBrain

Joe Marcaurelle, vice president and assistant general manager with Inmar Post-Purchase Solutions, explains how online merchants can use the post-purchase experience to change the returns process from a cost burden to a competitive advantage.


Read More
Inmar White Paper Thumbnail.jpg

Advancing Along the Returns Journey

October 1, 2022
Inmar

Returns have taken center stage in the supply chain over the last few years, but it’s clear merchants and carriers still don’t know the best approach to optimizing them. For those managing returns the same way they did pre-pandemic, fixing this process may seem too complex or disruptive


Read More
Snapfulfil_Ask-The-Experts_Upcoming_Webinar.jpg
Wednesday, Nov 2, 2022

Ask the Experts: High Performing 3PLs - Are You Moving Fast Enough?

September 16, 2022
SnapFulfil

Our "Ask the Experts" panel of top global executives in the 3PL industry will address the challenges of speed to value for their customers and answer critical questions about how they have successfully evolved, provide tips for growing 3PLs, and discuss key issues facing today's 3PL sector.
 


Read More
LANDFILL RETURNS RE-COMMERCE iStock-845816364.jpg

Re-Commerce is Buzzword at Home Delivery World 2022

August 31, 2022
Helen Atkinson, Senior Editor

Ideas about how to more efficiently “re-commerce” returned goods into the supply chain seemed the most fresh and fruitful up for discussion on the first day of Home Delivery World in Philadelphia, Aug. 31.


Read More
Seth_Marks_Main_v02.png
VIDEO

Watch: Closing the Loop in Reverse Logistics

August 25, 2022
Robert J. Bowman, SupplyChainBrain

Seth Marks, chief merchandising officer with Channel Control Merchants, details the major issues that logistics providers are facing as they deal with increasing volumes of returned products.


Read More
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Reverse Logistics

The latest news, analysis, services and systems regarding reverse logistics and its impact on global supply chains. Today’s companies are refurbishing and recycling more goods and managing more product returns than ever before thanks, in part, to the boom in e-commerce. New technologies for reverse fulfillment are transforming the way companies provide customer support - and allowing them to stay ahead of the competition in their industries. As these services continue to evolve, businesses are discovering new ways to increase efficiency and cut costs. Learn how companies are using reverse logistics solutions to power their supply chains.

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