Instead of using a stick to influence consumer habits when it comes to returns, Steve Rop suggests using a carrot or two.

Retailers offering free returns have fallen by half this year, suggesting easy returns is another trend unlikely to outlast the pandemic.

Retailers have invested heavily in predictive analytics to drive accurate purchasing. Yet they still have significant overstock problems.

Retailers coping with the rapid acceleration of e-commerce have a fantastic opportunity to improve their competitive position using new technological tools for customer engagement.

A new study from ParcelLab reveals that consumers wait an average of nine days to receive a refund

Joe Marcaurelle, vice president and assistant general manager with Inmar Post-Purchase Solutions, explains how online merchants can use the post-purchase experience to change the returns process from a cost burden to a competitive advantage.

Returns have taken center stage in the supply chain over the last few years, but it’s clear merchants and carriers still don’t know the best approach to optimizing them. For those managing returns the same way they did pre-pandemic, fixing this process may seem too complex or disruptive

Our "Ask the Experts" panel of top global executives in the 3PL industry will address the challenges of speed to value for their customers and answer critical questions about how they have successfully evolved, provide tips for growing 3PLs, and discuss key issues facing today's 3PL sector.
 

Ideas about how to more efficiently “re-commerce” returned goods into the supply chain seemed the most fresh and fruitful up for discussion on the first day of Home Delivery World in Philadelphia, Aug. 31.

Seth Marks, chief merchandising officer with Channel Control Merchants, details the major issues that logistics providers are facing as they deal with increasing volumes of returned products.