Challenge: Bottlers from the world’s best-known beverage brand were evaluating their next-generation voice solution. They decided to execute a metrics-based “bake off” to measure performance in a live production environment.
Challenge: Siloed technology systems were preventing a footwear retailer from capitalizing on customer demand for an omnichannel shopping experience. Without an enterprise view of inventory and “endless aisle,” this retailer was missing out on sales when particular styles and sizes were not stocked in a particular store. And without a best-in-class order management system, the high cost of shipping online orders was eroding profitability.