Consumers' demand for ever faster service and the overall rapid pace of change in today’s markets will force companies to completely rethink their supply chains over the next few years, says Thomas Craig, president of LTD Management.
Nilam Ganenthiran, vice president of business development and strategy with Instacart, explains how traditional retailers can work with e-commerce marketplaces -- and compete against them.
What is supply-chain segmentation? How can it help companies to better manage the flow of product and services, both upstream from suppliers and downstream to customers? Jennifer Loveland, research director of Gartner, has some answers.
Working to make up for a sharp drop in the volume of First Class Mail, the U.S. Postal Service is ramping up its efforts to compete in the area of package deliveries. Dennis Nicoski, manager of field sales strategy and contracts, explains the agency's approach.
Customer expectations about home delivery are changing rapidly. Tom Cagney, president and chief executive officer of Cagney Global Logistics, talks about how transportation providers are adjusting -- and how technology can help.
Ever-rising customer-service expectations are roiling the home-delivery business. Chris Sullens, chief executive officer with Marathon Data Systems, talks about what customers want today, and how service providers are working to shrink the time between order and delivery.
The world of e-commerce deliveries is fraught with peril. Will Leong, chief operating officer of TZ, talks about how providers are surmounting the various challenges.
Heavyweight orders require another level of delivery service, to satisfy the demands of buyers. Jim Hourigan, chief operating officer with BuildDirect, discusses some of the challenges that are unique to that sector.
As if domestic delivery weren't tough enough, cross-border shipments entail a whole new set of challenges. Jonathan Matchett, operations director with wnDirect, talks about how service providers are addressing issues of speed, reliability and regulations.