In the new benchmark report, The Conundrum of Managing International Telecom Expenses, Aberdeen Group, a Harte-Hanks Company (NYSE:HHS), found Best-in-Class organizations are two times more likely to monitor their realized cost reduction savings on a monthly basis than all the others. This report highlights areas how Best-in-Class performers are using technology to drive standardization and consistency in how they manage telecom expenses.

"75% of those surveyed respond to the conundrum of international telecom expenses, and they start with sourcing. But we found that enterprises are failing to capture gains from sourcing because they do not have technology to ensure contract compliance. In fact, laggards do not even measure savings from their sourcing initiatives," said Joe Basili, Research Director at Aberdeen Group. The result of failing to implement the right technology comes in 67% of enterprises reporting global application of consistent business accounting rules as the top challenge to managing international expenses.

The survey found that Best-in-Class organizations are two times more likely to monitor their realized cost reduction savings on a monthly basis. The real challenge of managing international telecom costs is addressed by standardizing how expenses are reported and centralizing invoice management for the entire global network.

This report examines how global enterprises are dealing with the issues that arise from currency, language, and local telecom regulations. In addition, this report highlights how deployment of telecom cost management solutions enables Best-in-Class enterprises to achieve sourcing cost savings that are five times higher than for all the others.

To obtain a complimentary copy of the report, visit:
http://www.aberdeen.com