More than a year after its initial recall announcement, the company disclosed that it had refunded or provided service to secure about a million of the estimated 17 million pieces of furniture that it said were at risk of tipping over. Ikea again offered to refund or provide wall-anchoring kits for the dressers or chests covered by the recall. It cautioned that it did not know how many customers had secured the dressers on their own or how many exactly were still in use.
The recall, which applies to customers in the United States and Canada, includes the company’s Malm dressers and chests, as well as other furniture lines that were not compliant with the voluntary industry safety standard in the United States before the recall was announced in 2016. Ikea has since brought its furniture up to the level of the standards.
Customers can contact Ikea for a free wall-mounting kit. The company is also offering to send crews to help attach them in homes.
But the disclosure last month that an eighth child, 2-year-old Jozef Dudek, died from one of the recalled furniture pieces in May — nearly a year after the recall was announced — has raised questions about how effective the campaign has been.
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