The metrics organizations commonly use to determine whether an IT project is a success or a failure--whether the project is completed on time, on budget, and delivered the initial requirements--do more harm than good for IT departments, according to a new report from Forester Research.
Organizations use these metrics because they're easy for business people to understand, writes principal author Lewis Cardin in the report, Debunking IT Project Failure Myths. But these metrics are problematic for IT departments. In a way, Cardin suggests, they set up IT departments for failure.
Source: CIO, http://cio.com