ClearOrbit says that companies using its Enterprise Returns Management solution, version 4.1, can recover potentially large amounts of inventory-and money-lost to inefficient returns management operations.
"Supply chain managers traditionally approached logistics with a forward-focus view, which tends to underestimate the cost savings and revenue potential of the returns management process," says Warren Sumner, vice president of marketing and strategy for ClearOrbit, Austin, Tex. "The magnitude of revenue lost to poor returns management is staggering. For industrial equipment, where return rates run 4 to 8 percent, the total revenue impacted by returns is estimated to be between $52bn and $104bn in the U.S. alone. For computers and network equipment, which have higher return rates, the average approximates $68bn. With numbers like this, enterprise decision makers are paying close attention to returns management, the last frontier of savings to be achieved from the supply chain."
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