BAS Trucks is installing a real-time locating system to track where each of its vehicles is located, and to monitor how long it takes to go through such services as washing and repair.
The Dutch truck retailer maintains a stock of 1,000 tractor heads, trailers and mixer trucks at three locations. As such, locating a particular vehicle requested by a customer can be time-consuming. Staff members utilize golf carts to travel more quickly around the company's lots in Eindhoven, The Netherlands, but the process of finding a specific vehicle and making it available to a customer still consumed a large portion of employees' daily work hours.
"We tried to make a calculation of how many hours we spend finding trucks," says Theo Van Kempen, BAS Trucks' business operations director, "but we stopped analyzing, because we found out that everybody is looking for trucks all day."
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