As customer buying behavior evolves and margins continue to shrink, tech manufacturers are looking more closely at the role aftermarket services play within their organizations. The integration of service-based revenue models has become an increasingly attractive and lucrative prospect that helps manufacturers generate long-term value from the installed customer base.
Acceptance of high costs attributed to essential post-sale activities, such as management of returns, recall and disposition can no longer be tolerated. This aftermarket services white paper discusses how manufacturers can take advantage of this overlooked revenue stream that supplements product sales. Included is a three-step framework for transforming these "cost centers" into sources of value recovery and revenue with strategies and best practices.
