Analyst Insight: Delivering a seamless customer experience will demand a more comprehensive approach to inventory visibility across the entire supply chain. Gone are the days of "offline and online" inventories. Retailers must determine how they will create and leverage one view of all of their inventories, where any location now may become a source to fulfill a customer's order. – Melanie Nuce, Vice President of Apparel and General Merchandise, GS1 US

Analyst Insight: Service providers, couriers and retailers have been doing last mile for decades. But times are different now. Consider: omnichannel, Amazon's game-changing free and same-day delivery, and Sears creating an offering service for third parties. The last two years also saw disrupters who were previously unknown enter the logistics market. But traditional transportation technology firms are fighting back. 2015 will show dramatic changes in the market. – Ann Grackin, CEO ChainLink Research

In the late 1680s, a group of ship owners, merchants and ships' captains - in essence, the supply chain managers of the day - transformed global commerce by "inventing" business insurance. In 2015, the insurance industry will return the favor by supporting supply chain innovation through sharing the tools that insurers have depended on to predict and quantify risk. How and why (now) will that happen? And what do supply chain stakeholders need to do?

The Reusable Packaging Association has issued comprehensive protocols to ensure the continued safe use of reusable plastic containers (RPCs) for fresh and perishable products in the supply chain. The guidelines encompass washing, handling, storing, packing, displaying and collecting RPCs. They also include rigorous and defined Hazard Analysis & Critical Control Points (HACCP), and hourly, daily, monthly, and quarterly microbiological testing.

Analyst Insight: Richard Branson said, "Succeeding in business is about making connections." Our businesses today have thousands of connections with customers, suppliers, and within our own enterprises. The sheer magnitude of supplier connections can be complex in a global business: thousands of suppliers x hundreds of interactions per supplier x at least one element to be discussed between two of the parties equals many connections we must sort through to get to the heart of our relationships and manage them effectively. – Mickey North Rizza, VP Strategic Services, BravoSolution

Last year, I attended a thought-provoking supply chain conference hosted by an industry analyst organization. The agenda was packed with interesting supply chain topics - cost-to-serve strategies, supply network optimization, S&OP integration, demand shaping tactics, etc. However, the event gave almost no attention to the foundation upon which advanced supply chain planning and execution strategies rest: supply chain integration.

Analyst Insight: Call it Sales & Operations Planning (S&OP), Integrated Business Planning (IBP), Sales, Inventory & Operations Planning (SIOP) or Demand Driven - it doesn't matter. Arduous to implement, these processes continue to under-perform considering the political, operating and capital investment made. Why? In most organizations the daily working capital decisions are made by planners and schedulers using custom spreadsheets and tribal knowledge. It's time to transform the process, and let's call it S&OP 3.0. – Rich Sherman, author and founder at Gold & Domas Research

Analyst Insight: Sales and operations planning (S&OP) has been evolving for over three decades; its most recent iteration is Integrated Business Planning (IBP). While many companies struggle to derive full value from S&OP/IBP, those that excel at it have gone beyond simply balancing supply and demand. Their IBP processes support better, faster and more profit-focused decisions and liberate untapped profit potential at key points in the supply chain. – Jim Snyder, Managing Director, and Brad Householder, Partner, PwC Advisory Practice

Analyst Insight: Although sales and operations planning has been a formalized practice since the 1980s, companies still struggle to effectively implement S&OP as both sales and operations become more fragmented. Based on the successes of multiple multibillion-dollar organizations, Blue Hill provides the following recommendations for companies still finding it difficult to effectively start an S&OP program. – Hyoun Park, Chief Research Officer at Blue Hill Research