Supporting the many different channels through which today's consumers shop for, purchase and return products presents tremendous challenges and opportunities for retailers, says Annibal Sodero, assistant professor at the Sam Walton College of Business, University of Arkansas.

A world where consumers want the freedom to shop and buy through a variety of channels while receiving the same brand experience and rapid, no-cost delivery, challenges retailers and logistics providers to come up with new and cost-effective solutions.

Many companies are looking beyond China to less developed nations for sourcing, says Mark Michaels, chief commercial officer at Damco. Michaels discusses supply chain risks around the expansion into less developed areas and the pressure on providers to deliver service comparable to that in mature markets.

Surveys conducted by McKinsey and Company indicate that supply chain management is becoming a higher priority in boardrooms at the same time the job is becoming more challenging and complex. McKinsey Principal Yogesh Malik identifies issues for supply chain managers to address now and trends to watch.

Geographical information systems and advanced mapping tools will increasingly be used in the supply chain to map potential risks and mitigation strategies as well as to track people and assets inside the four walls, says Wolfgang Hall, global industry manager at Esri.

Companies typically spread supply chain costs evenly across customers and products, but that results in some products and services subsidizing others, says Stan Aronow, director of supply chain research at Gartner. Aronow explains how cost-to-serve modeling can provide insights that lead to smarter and more profitable operating decisions.