The customer expects shoe retailer DSW to be able to gather the shoes she wants, regardless of how she's shopping and regardless of where the shoe is located in the retailer's system. So it's good news that DSW reports it has made significant progress on its omnichannel initiative.
Saks Fifth Avenue is over halfway through a multi-year, multi-front, multimillion-dollar transformation into an omnichannel enterprise. The retailer has already deployed approximately 2,000 iPad tablets in its stores to facilitate associates' communication and engagement with customers, and will be launching an e-commerce site for its OFF 5TH outlet banner this fall.
O'Reilly Automotive has been on a strong growth path for the past couple of years. Adding to the retailer's success has been its rate of growth and technology evolvement. O'Reilly has been keeping up with the pace of change by replacing its POS transaction engine, integrating promotions and incentives into the new system for a seamless customer experience and enhancing its electronic parts catalog.