This year’s theme, Navigate the Now, pinpoints practical ideas for process and knowledge management teams to overcome the concerns immediately in front of them and to cultivate what’s next.
The past year has revealed process and knowledge problems that demand urgent attention. Many leaders are hyper-focused on the here and now and are moving quickly to re-engineer broken processes, connect virtual employees to information and expertise, and improve documentation to support digitalization and automation. This has led to the need for process (PPM) and knowledge management (KM) teams to partner more closely to expedite improvements and provide more holistic solutions for the business or work to be done.?
-Adapting to support new business models, strategies, and needs
-Embracing new technology practically
-Engaging people who are tired of disruption
-Maintaining momentum when the change itself keeps changing
To support their stakeholders, process and KM teams must prioritize improvements that will make immediate and tangible differences to the business now. This means capitalizing on the areas of greatest need, tightly scoping projects, listening to feedback, and being relentlessly adaptive and resourceful. It is only by successfully navigating the now that we can prepare to welcome a sustainable future.