The challenges of omnichannel distribution are perhaps the largest issues facing retailers today. Two senior consultants from Kurt Salmon identify solutions that can help retailers deal with omnichannel demands today and stay ahead of future changes.
Widespread delays to Christmas deliveries made headlines over the holiday season. But while carriers like UPS and even FedEx were quick to apologize, a new study suggests they may be shouldering a disproportionate amount of the blame. Kurt Salmon found that the majority of delays experienced in their analysis of holiday shipping and delivery dates were the fault of retailers, not carriers.