Forty-six percent of leading companies report achieving more than four percent post-contract financial benefits from better supplier relationship management, according to research conducted by State of Flux. The research is in its sixth year and includes responses from more than 500 global companies across more than 20 industry sectors.
Analyst Insight: There needs to be a clear line of sight between what is in the contract (and the contractual obligations of both parties), the performance metrics or KPIs, and the relationship, including a 360º perception of the relationship. However in practice this is rarely the case. – Alan Day, Chairman & Founder, State of Flux