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The nightmare scenario that United Airlines and its passengers endured recently when its computer system shut down for two excruciating hours will happen again and again in other industries, analysts say, unless CIOs make significant changes in the way they manage their staffs and their systems.
The Chicago-based airline's June 20 debacle illustrates just how vulnerable a company can be to an innocent mistake--in this case, a United spokeswoman says an employee accidentally disabled the computers while running a routine test on Unimatic, United's flight operations system--and how far-reaching the consequences can be.
Source: Baseline, http://www.baselinemag.com
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