• Advertise
  • Contact Us
  • About Us
  • Supplier Directory
  • SCB YouTube
  • Login
  • Subscribe
  • Logout
  • My Profile
  • LOGISTICS
    • Air Cargo
    • All Logistics
    • Express/Small Shipments
    • Facility Location Planning
    • Freight Forwarding/Customs Brokerage
    • Global Gateways
    • Global Logistics
    • Last Mile Delivery
    • Logistics Outsourcing
    • LTL/Truckload Services
    • Ocean Transportation
    • Rail & Intermodal
    • Reverse Logistics
    • Service Parts Management
    • Transportation & Distribution
  • TECHNOLOGY
    • All Technology
    • Artificial Intelligence
    • Cloud & On-Demand Systems
    • Data Management (Big Data/IoT/Blockchain)
    • ERP & Enterprise Systems
    • Forecasting & Demand Planning
    • Global Trade Management
    • Inventory Planning/ Optimization
    • Product Lifecycle Management
    • Sales & Operations Planning
    • SC Finance & Revenue Management
    • SC Planning & Optimization
    • Sourcing/Procurement/SRM
    • Supply Chain Visibility
    • Transportation Management
  • GENERAL SCM
    • Business Strategy Alignment
    • Education & Professional Development
    • Global Supply Chain Management
    • Global Trade & Economics
    • HR & Labor Management
    • Quality & Metrics
    • Regulation & Compliance
    • SC Security & Risk Mgmt
    • Supply Chains in Crisis
    • Sustainability & Corporate Social Responsibility
  • WAREHOUSING
    • All Warehouse Services
    • Conveyors & Sortation
    • Lift Trucks & AGVs
    • Order Fulfillment
    • Packaging
    • RFID, Barcode, Mobility & Voice
    • Robotics
    • Warehouse Management Systems
  • INDUSTRIES
    • Aerospace & Defense
    • Apparel
    • Automotive
    • Chemicals & Energy
    • Consumer Packaged Goods
    • E-Commerce/Omni-Channel
    • Food & Beverage
    • Healthcare
    • High-Tech/Electronics
    • Industrial Manufacturing
    • Pharmaceutical/Biotech
    • Retail
  • THINK TANK
  • WEBINARS
    • On-Demand Webinars
    • Upcoming Webinars
    • Webinar Library
  • PODCASTS
  • VIDEOS
  • WHITEPAPERS
Home » A.N. Deringer Gets High Marks For Service and People

A.N. Deringer Gets High Marks For Service and People

July 1, 2007
Global Logistics & Supply Chain Strategies

Importing is an unavoidable fact of life for today's global supply chains, but the intricacies of moving freight across borders and through Customs puts many managers outside their comfort zone. That's when they look for an expert-someone to step in and give clear direction or actually do the job for them.

The partner that many companies turn to in this situation is A.N. Deringer, an 88-year-old forwarding and logistics provider based in St. Albans, Vt. Deringer gets high marks from customers not only for its performance, but for its people. "The main thing about Deringer that makes it special is the people you deal with," says Richard Dubois, vice president of The Pool Place and Christmas Place in Abington, Mass. Dubois specifically cites account manager Trish Parrot. "She just takes care of everything for me-contacting my suppliers, arranging to have the products picked up, getting the container ready, seeing about insurance, everything. And any questions I have are answered immediately. If I need to know where a container is, they are right on top of it until it is delivered to my door."

As its name implies, Dubois's company imports outdoor casual furniture and Christmas trees, mostly from Asia. As an example of Deringer's customer service, he notes his concerns around the importation of several containers of patio tables, many of which had glass tops. "That was a concern from an insurance standpoint, but Deringer looked into it for us and obtained insurance at a very good rate," he says. Deringer also finds the best transportation rates. "On three containers that we recently shipped to Boston, Deringer saved me about $700 to $800 by recommending that I ship them across country via rail instead of truck. It took just a week longer and that was nothing to me for the savings I gained," says Dubois. "I am really, really pleased with these people."

Another happy Deringer customer is Liz Laki, director of operations and traffic at itCreation, Montreal, Que. itCreation is a new company whose first two products, both manufactured in Asia, are large and bulky: a recreational pedal boat and a collapsible screen room for outdoor gatherings.

"We were having trouble finding transport for our samples because of their large size," says Laki. "We had been turned down by everybody and out of desperation I called Deringer. They were able to fill our needs immediately."

Laki also is impressed with Deringer's service, even when things don't go according to plan. "With our first container that came in from Bangkok, we had some complications that resulted in a shipping delay. But Deringer was very honorable about it. The shipment was supposed to move inland by rail, but Deringer, understanding the mistake, volunteered to pay the extra charge to ship it by truck so we would not miss our delivery."

Based on its service, itCreation gave Deringer all its forwarding business. "We now are importing from Asia into Canada and the U.S. and we have potential customers around the world. Deringer is helping us get quotes for these different destinations," says Laki. She adds that itCreation also has other products in development. "We are growing and we expect Deringer to be with us as we grow."

RELATED CONTENT

RELATED VIDEOS

Global Logistics Transportation & Distribution Global Trade Management Retail
KEYWORDS Global Logistics Global Trade Management Retail Transportation & Distribution
Global Logistics & Supply Chain Strategies

Transplace Helps Del Monte Streamline Network

More from this author

Subscribe to our Daily Newsletter!

Timely, incisive articles delivered directly to your inbox.

Popular Stories

  • TWO HANDS IN SHIRT CUFFS SHAKE AGAINST A BACKGROUND OF A US FLAG

    Podcast | Leaving China: Is ‘Friend-Shoring’ the Answer?

    Sourcing/Procurement/SRM
  • A SEATED PERSON HOLDS A SMARTPHONE, SHOPPING

    Retail Consumer Data: The Key to Personalization, or Privacy Violation?

    Regulation & Compliance
  • THE SPACE AROUND A COMPUTER KEYBOARD IS CLUSTERED WITH IMAGES GENERIC SHIPPING BOXES

    How Suppliers Can Overcome E-Commerce Supply Chain Challenges

    Data Management (Big Data/IoT/Blockchain)
  • TWO MEN IN SUITS ENGAGE IN CONVERSATION ACROSS A COFFEE TABLE HOLDING AN OPEN LAPTOPIN AN OFFICE

    For Shippers, Disruption Means Opportunity to Rethink Carrier Strategy

    LTL/Truckload Services
  • karen-jones.jpg

    Watch: Four Industry Disrupters Impacting Logistics

    Data Management (Big Data/IoT/Blockchain)

Digital Edition

Scb q1 2023 cover

2023 Supply Chain Management Resource Guide: Packing for a Difficult Year

VIEW THE LATEST ISSUE

Case Studies

  • New Revenue for Cloud-Based TMS that Embeds Orderful’s Modern EDI Platform

  • Convenience Store Client Maximizes Profit and Improves Customer Service

  • A Digitally Native Footwear Brand Finds Rapid Fulfillment

  • Expanding Apparel Brand Scales Seamlessly with E-Commerce Technology

  • How a Global LSP Scaled its Security Program and Won More Business

Visit Our Sponsors

Orderful Yang Ming Alithya
Barcoding Blue Yonder BNSF Logistics
CoEnterprise Data Capture Deposco
E2open GAINSystems Generix
Geodis GEP GreyOrange
Here Holman Logistics Honeywell Intelligrated
IFM Infor Inmar
Keelvar Kinaxis Korber
Lean Solutions Group 2H Liberty SBF Locus Robotics
Logility LogistiVIEW Lucas Systems
MCA Connect MPO Nvidia
Old Dominion OpenText ORTEC
Overhaul Parsyl PMMI
QIMA Redwood Logistics Ryder E-commerce by Whiplash
Saddle Creek Logistics Schneider Dedicated Setlog Holding AG
Ship4WD Shipwell Shyft
Sourcemap Tecsys TGW Systems
Thomson Reuters Tive Trailer Bridge
Vecna Robotics Verity
Verusen
  • More From SCB
    • Featured Content
    • Video Library
    • Think Tank Blog
    • SupplyChainBrain Podcast
    • Whitepapers
    • On-Demand Webinars
    • Upcoming Webinars
  • Digital Offerings
    • Digital Issue
    • Subscribe
    • Manage Your Subscription
    • Newsletters
  • Resources
    • Events Calendar
    • SCB's Great Supply Chain Partners
    • Supplier Directory
    • Case Study Showcase
    • Supply Chain Innovation Awards
    • 100 Great Partners Form
  • SCB Corporate
    • Advertise on SCB.COM
    • About Us
    • Privacy Policy
    • Contact Us
    • Data Sharing Opt-Out

All content copyright ©2023 Keller International Publishing Corp All rights reserved. No reproduction, transmission or display is permitted without the written permissions of Keller International Publishing Corp

Design, CMS, Hosting & Web Development :: ePublishing