Warranty analytic applications provide a pivotal piece of business intelligence because they bring amplified visibility into product quality and warranty performance. "We see an increase in investments in warranty analytics in almost all industrial sectors," says Sheila, Brennan, IDC Manufacturing Insights Program Manager. "But we also see a great deal of confusion about the different approaches and the ability of software vendors to meet the increasingly complex needs of industry. The purpose of this report is to provide an objective assessment of these vendors to aid buyers in identifying the right software vendor."
IDC MarketScape criteria selection, weightings, and vendor scores represent well-researched IDC judgment about the market and specific vendors. IDC analysts tailor the range of standard characteristics by which vendors are measured through structured discussions, surveys and interviews with market leaders, participants and end users. Market weightings are based on user interviews, buyer surveys and the input of a review board of IDC experts in each market. IDC analysts base individual vendor scores, and ultimately vendor positions within the IDC MarketScape, on detailed surveys and interviews with the vendors, publicly available information and end-user experiences in an effort to provide an accurate and consistent assessment of each vendor's characteristics, behavior and capability.
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Source: IDC Manufacturing Insights
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