• Advertise
  • Contact Us
  • About Us
  • Supplier Directory
  • Login
  • Subscribe
  • Logout
  • My Profile

  • CORONAVIRUS
  • LOGISTICS
    • Air Cargo
    • All Logistics
    • Express/Small Shipments
    • Facility Location Planning
    • Freight Forwarding/Customs Brokerage
    • Global Gateways
    • Global Logistics
    • Last Mile Delivery
    • Logistics Outsourcing
    • LTL/Truckload Services
    • Ocean Transportation
    • Rail & Intermodal
    • Reverse Logistics
    • Service Parts Management
    • Transportation & Distribution
  • TECHNOLOGY
    • All Technology
    • Artificial Intelligence
    • Cloud & On-Demand Systems
    • Data Management (Big Data/IoT/Blockchain)
    • ERP & Enterprise Systems
    • Forecasting & Demand Planning
    • Global Trade Management
    • Inventory Planning/ Optimization
    • Product Lifecycle Management
    • Sales & Operations Planning
    • SC Finance & Revenue Management
    • SC Planning & Optimization
    • Sourcing/Procurement/SRM
    • Supply Chain Visibility
    • Transportation Management
  • GENERAL SCM
    • Business Strategy Alignment
    • Education & Professional Development
    • Global Supply Chain Management
    • Global Trade & Economics
    • HR & Labor Management
    • Quality & Metrics
    • Regulation & Compliance
    • SC Security & Risk Mgmt
    • Sustainability & Corporate Social Responsibility
  • WAREHOUSING
    • All Warehouse Services
    • Conveyors & Sortation
    • Lift Trucks & AGVs
    • Order Fulfillment
    • Packaging
    • RFID, Barcode, Mobility & Voice
    • Robotics
    • Warehouse Management Systems
  • INDUSTRIES
    • Aerospace & Defense
    • Apparel
    • Automotive
    • Chemicals & Energy
    • Consumer Packaged Goods
    • E-Commerce/Omni-Channel
    • Food & Beverage
    • Healthcare
    • High-Tech/Electronics
    • Industrial Manufacturing
    • Pharmaceutical/Biotech
    • Retail
  • REGIONS
    • Asia Pacific
    • Canada
    • China
    • Europe
    • Latin America
    • Middle East/Africa
    • North America
  • THINK TANK
  • WEBINARS
  • PODCASTS
  • VIDEOS
  • WHITEPAPERS
Home » Research Released on Speech Analytics, Industrial Networking, Supplier Risk Management, Other Areas

Research Released on Speech Analytics, Industrial Networking, Supplier Risk Management, Other Areas

September 17, 2012
Aberdeen

"Speech Analytics: Listen to your Customers," authored by Omer Minkara, research analyst for the Aberdeen Contact Center/Marketing Effectiveness research practice, reveals how 60 percent of the leading speech analytics users improved their year-over-year customer satisfaction results. Companies are paying close attention to incorporating channels such as social media and live chat within their contact center activities. Because voice is the primary channel through which companies serve customers, businesses are increasingly focused on applying speech analytics to manage voice exchanges with customers. This report highlights enterprises experiencing a direct positive impact by deploying speech analytics. To obtain a complimentary copy of the report, made available in part by Aspect Software and Angel, click here.

Also written by Minkara, "Virtual Contact Center Agents: Break the Boundaries" reveals how using virtual agents helps reduce contact center costs while improving customer satisfaction levels. When implemented effectively, virtual contact center agent initiatives hold significant potential in helping companies address rapidly changing customer demands while remaining within budget constraints. This report highlights key activities companies use to successfully manage customer interactions through remote agents. To obtain a complimentary copy of the report click here.

"Industrial Networking: Real-time Foundation for Manufacturing and the Enterprise," prepared by Nuris Ismail, research analyst for the Manufacturing practice at Aberdeen, highlights how manufacturers are using industrial networking as a competitive advantage from a people, process, and technology perspective. Driven by the continued need to reduce operational costs, manufacturers are constantly seeking new ways to enable collaboration and real-time visibility for improved decision-making among key employees. This report examines how companies are using industrial networking as a competitive advantage and have developed a road map for expanding its future use. Readers of this report will obtain a strategy to adopt the latest industrial networking technology to harness the real-time capability of the plant floor. To obtain a complimentary copy of the report click here.

"Embedded Software Development: Implementing an Agile Methodology to Improve Time and Quality," by Michelle Boucher, senior research analyst in the Product Innovation & Engineering practice at the Aberdeen Group, illustrates how applying an agile approach to develop embedded software provides the flexibility to meet changing market needs, prevents scope creep, manages complexity, and validates requirements while improving quality and meeting time-to-market goals. Embedded code in new products has increased by 25 percent over the last two years. With the importance of embedded software growing, companies that have flexible and adaptive development processes enjoy a competitive advantage due to their ability to capitalize on market opportunities as needs change. This report will provide a strategy for implementing agile methodologies throughout development. To obtain a complimentary copy of the report click here.

"Managing Supplier Risk with Third Party Supplier Data," by Constantine Limberakis, senior research analyst for the Aberdeen Global Supply Management research practice, indicates that organizations leveraging third-party supplier data demonstrate lower rates of supplier failure and better performance from their suppliers. Research also shows leading organizations are more likely to monitor their suppliers in areas such as credit risk, fraud, legal challenges, and regulatory compliance requirements through the use of licensed market intelligence services. To obtain a complimentary copy of this report click here.

Source: Aberdeen Group

RELATED CONTENT

RELATED VIDEOS

Technology Supply Chain Visibility Business Strategy Alignment Global Supply Chain Management SC Security & Risk Mgmt Industrial Manufacturing
KEYWORDS Business Strategy Alignment Global Supply Chain Management Industrial Manufacturing logistics & supply chain SC Security & Risk Mgmt Supply Chain Analysis & Consulting Supply Chain Management supply chain management IT Supply Chain Risk Management Supply Chain Visibility Technology
  • Related Articles

    New Reports on EPM, Industrial Manufacturing ERP, BI Analytics

    Rosslyn Analytics, D&B Team Up on Supplier Management

    Achieving Supplier Collaboration to Reach Your Risk Management Goals

  • Related Events

    Post-Pandemic Impacts on Food & Beverage Businesses and How to Ensure Resiliency

Aberdeen

Research Documents Connection Between Working Capital and Supply Chain

More from this author

Wake up to Coronavirus Updates and the latest Supply Chain News!

Subscribe to our Daily Newsletter

Timely, incisive articles delivered directly to your inbox.

Popular Stories

  • Coronavirus-watch-Armada

    Virus Update: J&J Pause Could Last Several Weeks; Global Vaccine Production Nears 2 Billion

    Coronavirus
  • Shipping Costs

    Higher Shipping Costs Are Here to Stay, Sparking Price Increases

    Coronavirus
  • Ocado

    Kroger Is Amassing a Robot Army to Battle Amazon, Walmart

    Logistics
  • Shipping Logjam

    Reducing Supply-Chain Disruptions Through Integrated Logistics

    Coronavirus
  • Indoor Farm

    Vertical Farming: A Solution to Waste and Inefficiency in the Food Supply Chain?

    Sustainability & Corporate Social Responsibility

Digital Edition

Scb feb 2021 lg

2021 Supply Chain Management Resource Guide

VIEW THE LATEST ISSUE

Case Studies

  • Remote Implementation: A Dose of the Right Medicine for B2B Pharmacy

  • LSP Saves Customer $1.5 Million a Year With MPO Global Inbound Management

  • Auto Supplier Wows Key Client Using riskmethods Supply Chain Savvy

  • Integrating Shipping and Compliance Saves Conglomerate Millions

  • How a Consumer Goods Giant Upped Its On-Time Delivery Performance

Visit Our Sponsors

Yang Ming 6 River Systems ArcBest
Armada aThingz BluJay
Burris Logistics DSC Logistics DCSA (Digital Container Shipping Association)
DHL Resilience360 Flash Global Genpact
Geodis GEP GreyOrange
Honeywell Corporate Honeywell Intelligrated Infor
Inmar Kibo Commerce Kinaxis
Logility Magnitude Software MPO
Old Dominion Oliver Wight OpenSky
Paccurate Ports America Purolator
QAD Precision Red Classic Riskmethods
S&H Systems Snapfulfil TGW Systems
Tradepoint Atlantic Transportation Insights Watson Land Company
Westfalia Technologies Workjam
  • More From SCB
    • Featured Content
    • Video Library
    • Think Tank Blog
    • SupplyChainBrain Podcast
    • Whitepapers
    • Webinars
  • Digital Offerings
    • Digital Issue
    • Subscribe
    • Manage Your Subscription
    • Newsletters
  • Resources
    • Events Calendar
    • SCB's Great Supply Chain Partners
    • Supplier Directory
    • Case Study Showcase
    • Supply Chain Innovation Awards
    • 100 Great Partners Form
  • SCB Corporate
    • Advertise on SCB.COM
    • About Us
    • Privacy Policy
    • Contact Us
    • Data Sharing Opt-Out

All content copyright ©2021 Keller International Publishing Corp All rights reserved. No reproduction, transmission or display is permitted without the written permissions of Keller International Publishing Corp

Design, CMS, Hosting & Web Development :: ePublishing