"It really is. It's a fragile process and a lot of companies talk about lean, they talk about continuous improvement, and they really don't do it very well," says Andringa. "It's not on automatic pilot. It is not something that you turn on and then it's just forever."
You might conclude, then, that introducing lean may not be worth the effort it evidently requires - until you hear another word Andringa uses to describe lean: necessary.
