Solution: People, Process & Technology: OnProcess utilized its best-practice knowledge to comprehensively analyze and revamp the client's entire dispatch process. OnProcess also on-boarded new and existing staff, stabilized the operation, and subsequently optimized operations, processes and procedures. A core component was the deployment of the OnProcess customized, cloud-based technology system-- automating diverse information flows. OnProcess also eliminated most swivel seating and manual touches, which allowed the staff to focus on escalations and exceptions.
Results: Significantly simplified information flows, reduced error rates, lowered transactional costs, and improved SLA compliance. Support personnel gained access to real-time data, enabling them to improve overall customer experiences.
About the Solution Provider: OnProcess Technology provides supply chain optimization and customer experience management services to some of the world's leading technology companies; giving them visibility into, control of, and actionable data-driven insights from, their service supply chain and customer experience processes. As a result, our clients differentiate on service quality, instead of price.
Phone: 508 520-2711
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