• Advertise
  • Contact Us
  • About Us
  • Supplier Directory
  • Login
  • Subscribe
  • Logout
  • My Profile
  • LOGISTICS
    • Air Cargo
    • All Logistics
    • Express/Small Shipments
    • Facility Location & Network Design
    • Freight Forwarding/Customs Brokerage
    • Global Gateways
    • Global Logistics
    • Last Mile Delivery
    • Logistics Outsourcing
    • LTL/Truckload Services
    • Ocean Transportation
    • Rail & Intermodal
    • Reverse Logistics
    • Service Parts Management
    • Transportation & Distribution
  • TECHNOLOGY
    • All Technology
    • Big Data/IOT
    • Cloud, SaaS & On-Demand Systems
    • EDI Communication (XML/EDI)
    • ERP & Enterprise Systems
    • Forecasting & Demand Planning
    • Global Trade Management
    • Inventory Planning/ Optimization
    • Product Lifecycle Management
    • Sales & Operations Planning
    • SC Finance & Revenue Management
    • SC Planning & Optimization
    • Sourcing/Procurement/SCM
    • Supply Chain Visibility
    • Transportation Management
  • GENERAL SCM
    • Business Strategy Alignment
    • Education & Professional Development
    • Global Supply Chain Management
    • Global Trade & Economics
    • HR & Labor Management
    • Humanitarian Logistics
    • Quality & Metrics
    • Regulation & Compliance
    • SC Security & Risk Mgmt
    • Supply Chain Analysis & Consulting
    • Sustainability
  • WAREHOUSING
    • All Warehouse Services
    • Automation & Robotics
    • Conveyors & Sortation
    • Lift Trucks & AGVs
    • Mobility & Voice
    • Order Fulfillment
    • Packaging
    • RFID & Barcode
    • Warehouse Management Systems
  • INDUSTRIES
    • Aerospace & Defense
    • Apparel
    • Automotive
    • Chemicals & Energy
    • Consumer Packaged Goods
    • E-Commerce/Omni-Channel
    • Food and Beverage
    • Healthcare
    • High-Tech/Electronics
    • Industrial Manufacturing
    • Pharmaceutical/Biotech
    • Retail
  • REGIONS
    • Asia Pacific
    • Canada
    • China
    • Europe
    • Latin America
    • Middle East/Africa
    • North America
  • BLOG
  • PODCASTS
  • VIDEOS
  • WHITEPAPERS
Home » Automating Information Flows from Disparate Systems to Improve Customer Service

Automating Information Flows from Disparate Systems to Improve Customer Service

September 5, 2012

Solution: People, Process & Technology: OnProcess utilized its best-practice knowledge to comprehensively analyze and revamp the client's entire dispatch process. OnProcess also on-boarded new and existing staff, stabilized the operation, and subsequently optimized operations, processes and procedures. A core component was the deployment of the OnProcess customized, cloud-based technology system-- automating diverse information flows. OnProcess also eliminated most swivel seating and manual touches, which allowed the staff to focus on escalations and exceptions.

Results: Significantly simplified information flows, reduced error rates, lowered transactional costs, and improved SLA compliance. Support personnel gained access to real-time data, enabling them to improve overall customer experiences.

About the Solution Provider: OnProcess Technology provides supply chain optimization and customer experience management services to some of the world's leading technology companies; giving them visibility into, control of, and actionable data-driven insights from, their service supply chain and customer experience processes. As a result, our clients differentiate on service quality, instead of price.

Web: http://www.onprocess.com/

Email: info@onprocess.com

Phone: 508 520-2711

RELATED VIDEOS

Case Study Showcase High-Tech/Electronics
  • Related Articles

    Floor Care Products Company Lifts Forecast Accuracy, Customer Service to New Heights

    Advanced System for Set Top Boxes Improves Testing Accuracy, Reduces Expenses for Cable Operators

    Technology Manufacturer Increases Customer Service While Delivering Profitability

Get regular updates!
Subscribe to our newsletter

Enjoy curated articles directly to your inbox.

Popular Stories

  • 0123_corporateamericaisgetting

    Corporate America Is Getting Ready to Face Climate Risk

    North America
  • 0125_fightingcorruptioninglobal

    Podcast | Fighting Corruption in Global Supply Chains: A Report Card

    Global Trade Management
  • 0124_oneyearoldamazon

    One Year Old: Amazon Go Has a Lot of Cashierless Imitators

  • 0205_pier1sinterimceo

    Pier 1's Interim CEO Turned Around Popeyes. Can She Do It Again?

    Business Strategy Alignment
  • 0201_how-the-brain-learns

    Podcast | How the Brain Learns: Amazing Insights of Educational Neuroscience

    HR & Labor Management

Digital Edition

55746

Subscribe today and receive the latest issue

Start Your Subscription

Visit Our Sponsors

  • More From SCB
    • Featured Content
    • Video Library
    • Think Tank Blog
    • SupplyChainBrain Podcast
    • Whitepapers
    • Webinars
    • Case Study Showcase
    • Case Study Submission Form
  • The Magazine
    • Digital Issue
    • Subscribe
    • Manage Your Subscription
    • 100 Great Partners Form
  • Resources
    • Newsletters
    • Events Calendar
    • Supplier Directory
  • SCB Corporate
    • Advertise on SCB.COM
    • About Us
    • Privacy Policy
    • Contact Us

All content copyright © 2016 - 2018 Keller International Publishing Corp All rights reserved. No reproduction, transmission or display is permitted without the written permissions of Keller International Publishing Corp

Design, CMS, Hosting & Web Development :: ePublishing