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The hotline, (800) 325-8747, is manned around the clock by YRC's expedited-shipping experts. It is designed to help callers avoid additional delays, and have their merchandise on store shelves in time for the spring retail season. Officials estimate that it could take between eight and 12 weeks to clear the backlog of shipments stalled at West Coast ports, as the result of prolonged contract negotiations between longshore labor and terminal operators. Customers calling the YRC hotline with urgent delivery needs can draw on the company's air, dedicated equipment and expedited ground services to speed freight from the ports to points across North America. Delivery windows range from by noon and 5 p.m. to a one- to 24-hour span, YRC said. The company specializes in less-than-truckload shipping services.
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