If you thought that offshoring to Indian suppliers was largely restricted to IT applications development and maintenance (ADM), think again. Leveraging the success of the offshore delivery model for IT ADM, India-centric BPO suppliers are rapidly gaining a foothold in the offshore BPO market. Indian BPO suppliers are consistently making headlines by expanding delivery network, adding to their client base, and announcing steep growth in revenues. Suppliers are offering a wide range of service offerings across horizontal BPO, vertical-specific BPO, and knowledge process outsourcing (KPO) to partner with buyers across multiple areas.
Source: Outsourcing Journal, http://www.outsourcing-journal.com