Organizations that migrate to a process-driven structure can expect to enjoy glittering prizes, says Terry Richardson, managing director of Airwave Professional Services.
In business, the quest for maximized profit and lasting success is as demanding and fraught with obstacles and perils as any quest undertaken in medieval fables by knights seeking the Holy Grail.
To win that Holy Grail today you need to run your organization so that all your resources are focused around delivering your strategy and meeting the needs of your current customers, and are perfectly placed for meeting their future needs, too.The prize isn't won by blindly applying one of the many management fads that surface from time to time in business schools and industry conferences. Instead, it involves following a strategy that is down-to-earth, intensely practical and intimately wedded to the very reason for your organization's existence.
Above all, what you need to do is to orient your entire organization both culturally and operationally around the business processes that lie at its heart. Your organization's processes are the mechanisms that focus resources and activity on delivering strategy, achieving your commercial objectives, keeping your existing customers happy and eager to come back for more, and winning new customers.
Source: Manufacturing & Logistics IT, http://www.logisticsit.com