Radial, a specialist in omnichannel commerce technology and operations, announced the evolution of Radial Order Management with the launch of ROM 20.2. ROM is Radial's differentiated approach to order management and unified commerce, developed specifically for retail. The updated user experience capabilities in ROM 20.2 allows retailers within Radial's network to develop efficiency around picking, packing and shipping product. Retailers also gain more direct order management control, including the ability to make configuration changes in real-time across the entire order workflow.
"The COVID-19 pandemic has dramatically changed consumer shopping behavior and expectations, driving increased ecommerce orders and store fulfillment volumes," said Prashant Bhatia, Senior Vice President of Technology Services at Radial. "It is utterly essential that retailers have complete control of their order management system, so they can adjust to new shopper preferences and pivot quickly based on external factors, such as stores re-opening on different schedules and fulfillment centers opening and closing day-to-day. We are thrilled to better help our clients navigate the 'next normal' and beyond.”
ROM 20.2 is designed to build efficiency with in-store fulfillment, while providing access to turn fulfillment locations on and off in real time from specific stores to regions to entire store networks. ROM 20.2 offers retailers inventory visibility and order orchestration, ensuring orders are allocated to the right location.
The new and enhanced features available within ROM 20.2 include:
Deepened access to configure, edit and manage order workflows, including ability to make configuration changes in real time.
Modernized user interface so store associates can optimize the picking, packing and shipping process.
Additional search options for store associates, store managers, and business admins.
Enhanced order workflow visualization tool that provides a clear view of the end-to-end lifecycle of an order.
Ability to audit an order to gain a deeper understanding of the order journey it went through, the states, and timing.
Efficient order return screens that optimize a retailers' ability to process returns.
"Trusted by the world's leading brands and retailers, Radial has seen a 30% increase in ROM adoption over the past year," said Bhatia. "This momentum, along with the 20.2 release, are a reflection of our continued investment in analyzing and optimizing the order management process for the betterment of our customers in order to meet consumer expectations. Post-COVID-19, we are confident retailers will see great value in having deeper access and control of their order workflows, so they can better deliver on shopper promises."
About Radial
Radial, Inc., a bpost group company, is the leader in omnichannel commerce technology and operations. Premier brands around the world confidently partner with Radial to deliver their brand promises, anticipate and respond to industry disruption, and compete in a rapidly evolving market. Radial's innovative solutions connect retailers and customers through advanced omnichannel technologies; intelligent payments and fraud protection; efficient fulfillment, supply chain services; and insightful customer care services – especially where high-value customer experiences are critical. We are flexible, scalable, and focused on our clients' business objectives.
