The latest supply-chain news, analysis, trends and tools for executives in the e-commerce/omnichannel industry — which consists of companies engaged in internet retailing, including those with auxiliary brick-and-mortar stores. Learn how e-commerce/omnichannel companies and their suppliers around the world are managing the flow of products across all channels of the enterprise. Experts sound off on forecasting and demand planning, supply-chain visibility, logistics outsourcing, inventory optimization, transportation management, warehouse management, supply-chain security, corporate social responsibility and more.
Challenge: An online boutique for monogrammed and personalized items needed to triple its workforce to meet peak-season demand. Management wrestled with maintaining perfect order accuracy and speedy fulfillment while scaling up labor.
According to interviews with workers and dozens of lawsuits reviewed by Bloomberg Law, accidents on the job are not being reported, and workers say they are threatened by management to keep quiet. UPS denies the accusations.