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At UPS, there's data everywhere: on the packages that get delivered. On the drivers, who carry handheld computers to record customer interactions. And on those ubiquitous brown trucks. It's only recently, however, that the company found value in connecting those data sets to each other. After months and months of experimentation and research, UPS's telematics program was born. (Telematics just means a computer is gathering data.) To the researchers, the telematics application would paint a very detailed picture of a truck's and its driver's day together.
Source: CIO, http://cio.com
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