Narvar, a customer engagement post-purchase platform, and Cycleon, a returns management provider, have announced a partnership to create a full-service global returns solution for retailers. This partnership will enable brands to centralize their reverse logistics engine. Some benefits of the new solution include:
Sustainability: Narvar’s intelligent rules engine paired with Cycleon’s network of 30 strategically-located DCs around the globe helps retailers keep shipping times and distances to a minimum, saving costs & carbon footprint.
Variety of options for consumers and retailers: Consumers can choose the method that’s most convenient for them such as printerless, dropping off at a nearby location, scheduling a pickup, returning in-store, or by traditional mail. Retailers have an array of disposition options for value recovery, including putting inventory into the secondary market.
Actionable data insights: Provides visibility to aid in planning and managing reverse logistics.
Global solution: This solution supports retailers doing business in one country or across the globe, and can scale with the retailer.
“Narvar and Cycleon are a great match, with complementary capabilities, many mutual customers, and a shared vision to help retailers solve reverse logistics,” said Jelle Schoenmaker, EVP After Market Services & General Manager at Cycleon. “We’re excited to integrate Narvar’s market-leading front-end experience and data & intelligence with our operational expertise to deliver a comprehensive service.”
“Returns are an integral part of the retail journey, and will only increase as ecommerce accelerates. Retailers have been valiantly grappling with the challenges of balancing consumer expectations with operational efficiency,” said Amit Sharma, founder & CEO of Narvar. “We’re thrilled to partner with Cycleon to support those efforts with a flexible and sustainable one-stop returns solution.”
About Narvar
Narvar is an intelligent customer experience platform that helps commerce companies simplify the everyday lives of consumers. Serving over 800+retailers globally including Sephora, Patagonia, Levi’s, Bose, Warby Parker, Home Depot, LVMH, and L’Oréal, Narvar ensures every touchpoint along the consumer purchase journey engages consumers and enables emotional connections—from pre-purchase to in-store experiences and beyond. With customizable customer messaging and tailored interfaces driven by unparalleled data intelligence, Narvar empowers commerce brands to turn every touchpoint into an opportunity.
About Cycleon
Cycleon (part of the Reverse Logistics Group) are experts in product returns management. Their global platform and logistics network optimizes returns each step of the way. Cycleon provides seamless return experiences for both retailers and consumers, and strives to reduce the environmental impact and cost of reverse logistics. Active in 80+ countries, and with 200+ partners, Cycleon provides returns solutions for leading brands in ecommerce, both fashion & apparel and electronics.
